Improve your safety controls, compliance with brand standards and the execution of your promotion campaigns throughout your retail service stations.
Getting all Service Stations to comply with the safety and brand standards is a complicated and time consuming effort. On a daily basis, the team needs to perform many checks across the Station.
Iristrace can help you replace paper based processes with forms on mobile devices, and providing user manuals electronically, so that your team can easily comply with always up to date instructions, and record everything that happens, including comments and photographs of issues. With Iristrace you can easily build a schedule of verifications which are consolidated in real time.
You will see results across your different stations using dashboard and reports. Iristrace can connect with your Business Intelligence systems for you to extract the maximum value from your information. If you don’t have an existing BI System, Iristrace can provide one.
How Iristrace can help?
All service stations must comply with a raft of regulator and brand specific standards that regulate the site, the technical equipment, the operations and the client service. For each of those standards, there are a number of critical control points to verify that operating procedures are correctly applied on a daily basis.
Iristace will help service stations to fulfil these tasks by:
- Distributing always verification templates to staff
- Giving an overview to the area manager
- Scheduling verification and maintenance processes by day, week, month
- Providing self-assessment templates for applicable standards
The tool will allow your team to access the same up-to-date information on their mobile device. Keep the controls short and regular to get even better control of your operations.
Ensure that staff follow the procedures and perform all required verifications when unloading the petrol.
A combination of instructions and checklists available in the tool help everyone comply with all the safety procedures related to the loading of the tanks. This will help new staff memorize procedures better, and seasoned staff to overcome routine or complacency, for example combined with additional random spot checks.
Iristrace will help you schedule preemptive maintenance procedures and keep on top of cleaning procedures across all of your service stations. Iristrace users will save time and cost and reduce the number of incidents through better scheduling and tracking. Customers will enjoy a better experience coming to the stations as all control points are systematically reviewed by your staff.
Establish the verification procedures using templates in order to keep track of all the checks of your critical control points: court, pumps, store, storage, restrooms, water, air, car wash, and more. Keep track of your suppliers’ performance.
Create service manuals for your staff with Iristrace and make it easier for your employees to understand how you want your business to work.
Customer services guide
Incident resolution protocols
Service Desk procedures
Every time you run a campaign, Iristrace can help you verify the rollout and implementation in the field, quite simply.
- Review active promotions.
- Standardise rollout across all establishments.
- Template the performance measurement of the campaigns.
- Train the team and help them develop further.