improving guest experience and profitability
Iristrace allows operations and group quality managers to engage line management, staff and suppliers on service excellence and quality across all of their hotels and resorts through their smartphone or tablet.
Works On & Offline
Iristrace collects structured information in checklists augmented with visual feedback
through the smartphone camera adding comments and draws.
No credit card required
"Iristrace saves thousands of hours in collecting and sharing quality assessments across the group."
Patricia Capel
Corporate Quality Manager
NH Hotel Group
For NH Hotels, quality improvement is an integral part of the group strategy. Since the beginning of the programme NH can report significant increases of their online guest ratings. Iristrace is the system of choice allowing hotel managers to perform extensive checks across at any hotel they visit. Photos and extensive commentary are used to provide feedback to the resident hotel manager and to the central quality department, resulting in a third party perspective on recommended investments and remediation actions.
