Service excellence and quality in travel & leisure

improving guest experience and profitability

Discover how ease and super fast you can get immediate valuable information

Without IT knowledge

Iristrace allows operations and group quality managers to engage line management, staff and suppliers on service excellence and quality across all of their hotels and resorts through their smartphone or tablet.

Works On & Offline

Visual checks made very simple

Iristrace collects structured information in checklists augmented with visual feedback
through the smartphone camera adding comments and draws.

Real time control of what is happening.

  • Organize departments in tags, country, state...
  • Verify users are executing tasks properly.
  • Analize the progress. Take a look of checklist planned, in progres, ready for QC, in QC or complete.

No credit card required

Schemes available for

  • Reception
  • Room management, housekeeping.
  • Food and beverage, HACCP
  • Conferences and meetings
  • Gym, pool, sports equipement
  • Mantenance, building infrastructure
  • Reciving goods
  • Supplier service levels
  • Brand compliance
  • Safety checks, and many more...

"Iristrace saves thousands of hours in collecting and sharing quality assessments across the group."

Patricia Capel

Corporate Quality Manager

NH Hotel Group

What customers are saying

Quality Programme at NH Hotels

For NH Hotels, quality improvement is an integral part of the group strategy. Since the beginning of the programme NH can report significant increases of their online guest ratings. Iristrace is the system of choice allowing hotel managers to perform extensive checks across at any hotel they visit. Photos and extensive commentary are used to provide feedback to the resident hotel manager and to the central quality department, resulting in a third party perspective on recommended investments and remediation actions.

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