1. Provide an excellent customer service is your best selling argument Imagine you manage a hotel which has dozens of rooms. Imagine you are a hotel manager who is responsible for a hotel chain which has hotels located in different cities or, even, in several countries. In any of these situations, the reputation of your […]

In IRISTRACE, we help companies get an unprecedented view of their establishments, improving customer experience and personal with the brand. For us, it is very important that compliance with the quality and standards that the brand establishes for all establishments is correct, and it is at a point where we help each company to achieve

Today in the blog we have the testimony of Sonia Agudo, Assistant General Manager Operations of Sercotel Hotels. Currently, Sercotel Hotels has 176 hotels established in 122 destinations in Spain, Andorra, Portugal, Italy, Colombia, Cuba, Ecuador and Panama. In total, they manage about 17,551 rooms and its motto is “People First”. The company came to